Drop off and collections during open hours are by arrangement only and alternative times by prior agreement.
Payment methods – We accept bacs payment, cash or cheque.
Cats can be collected prior to the departure day; however, you will be charged for the total period booked.
Deposit – no deposit is required (other than at Christmas) however all fees must be paid upon collection of your cat prior to leaving the premises.
Rates – Our fees are on a day rate. There is no extra charge for Christmas Day, Boxing Day or New Years’ Day but a non-refundable 50% deposit is required for this period only.
Only cats from the same household may share a pen.
Discount – a discount of 10% will be given for bookings over 28 days. Any booking for longer than 28 days will require interim weekly payments.
Collection/Delivery Service – the service is available outside of opening times by prior arrangement at a charge of £2.00 per mile from/to your home (free of charge to the residents of Redmarley).
Booking – Please ensure you have read all the Terms and Conditions, including the medical consent form which is to be signed prior to or upon arrival.